Tele Caller

Job Description: Telemarketing Associate

Department: Tele-Marketing

Reporting To: Tele-Calling Team Manager / Team Leader

Location: Chennai

About the Role

The Telemarketing Associate acts as a key liaison between counsellors and parents, ensuring smooth coordination for school visits and resolving parent queries. This role is part of the central Tele-calling team, responsible for driving visit bookings, maintaining accurate records, and supporting counsellors in closing parent requirements efficiently.

Key Responsibilities

1. Lead Management & Productivity

1. Achieve daily productivity benchmarks based on allocated leads.
2. Meet minimum call targets as defined in the CRM.
3. Ensure timely follow-ups and effective utilisation of all leads.

2. Visit Booking & Conversions

1. Contact parents to schedule and confirm school visits.
2. Drive conversion of visit bookings through callback management.
3. Address parent queries and provide clarity to overcome objections.

3. Database & Reporting

1. Maintain and update the parent interaction database, MIS, and status reports in the company system.
2. Ensure accuracy and timeliness in all data entries.

4. Target Achievement

1. Deliver on weekly and monthly performance targets related to call volume, follow-ups, and visit conversions.

5. Parent Communication & Support

1. Understand parent requirements and provide appropriate guidance.
2. Handle objections tactfully and ensure a positive experience.
3. Manage dispute resolutions and escalate concerns to the counselling Team Leader when required.

6. Coordination with Counselling Team

1. Communicate parent requirements to the counselling Team Leader to support efficient closure.
2. Follow up with the counselling team for completion of parent requests and keep parents informed until closure.

Skills & Qualifications (Optional)

1. Strong communication and interpersonal skills.
2. Ability to handle objections and work in a fast-paced environment.
3. Familiarity with CRM tools or willingness to learn.
4. Problem-solving mindset with attention to detail.